1. Overview
We want you to be happy with every meal. This policy explains when refunds are available and how they work.
2. Eligibility for Refunds
You may be eligible for a refund in the following cases:
- Order not delivered: the meal was not delivered because of an issue on our side (for example, a kitchen or rider issue).
- Wrong or damaged order: you received the wrong meal, or it arrived spoiled or damaged. Please share a photo with your complaint.
- Service cancelled by us: we are unable to serve your area or have to cancel your plan.
- Duplicate or failed payment: you were charged more than once, or money was deducted without the order being confirmed.
3. When Refunds Are Not Available
- Missed deliveries: if the rider called during your delivery slot (6:30 AM to 10:30 AM) and the call was unanswered, or no one was available to receive the order, the meal is treated as delivered and is not refundable.
- Late changes: pause, block, or meal change requests made after 6:00 PM on the previous day will not apply to the next day's meal, so that meal is not refundable.
- Change of mind: once a plan has started, we cannot refund meals already delivered or in preparation.
- Taste preferences: since our menus are fixed, we cannot offer refunds for personal taste preferences.
- Wrong details: orders that could not be delivered because of an incorrect address or phone number provided by the customer.
4. How to Request a Refund
Email us at
maakirasoi0903@gmail.com or call
+91 9319270568 / +91 95607 02568. Please include your name, registered phone number, order details, and a photo if relevant. Requests should be raised on the same day as the issue so we can look into it properly.
5. Refund Processing Time
Approved refunds are processed within 7 to 10 business days and credited to your original payment method. The exact time to appear in your account may vary by bank or payment provider.
6. Cash on Delivery
We do not accept Cash on Delivery, so all refunds are made digitally to the original payment method.
7. Plan Changes & Renewals
Plan category switches take effect from the next billing cycle.
Subscriptions do not auto-renew, so you will never be charged again unless you choose to resubscribe.
8. Changes to This Policy
We may update this policy from time to time. The version on our website applies at the time of your order.
